Contact Us
Get in touch with our experts for product inquiries and technical support
Get In Touch
Whether you need product information, technical support, or a customized quote, our team is ready to assist you. We typically respond within 24 hours during business days.
Headquarters
123 Industrial Park, Chemical District Shanghai, China 200000
Email Us
Email: contact@rubberaux.com
Call Us
Mobile: +86 15981951133 Fax: +86-371-87093330
Business Hours
Monday - Friday: 9:00 AM - 6:00 PM Office Monday - Sunday: 24h x 7 online
Global Offices
In addition to our Shanghai headquarters, we maintain regional offices to better serve our global customers.
- • Europe: Rotterdam, Netherlands
- • North America: Houston, Texas, USA
- • Southeast Asia: Singapore
- • India: Mumbai, Maharashtra
Send Us a Message
Our Location
123 Industrial Park, Chemical District
Shanghai, China 200000
Frequently Asked Questions
What is your typical response time?
We respond to all inquiries within 24 hours during business days (Monday-Friday, 9:00 AM - 6:00 PM China Standard Time). For urgent matters, please call our main line.
Do you provide product samples?
Yes, we offer product samples for qualified customers. Please specify your requirements in the inquiry form, and our sales team will coordinate sample delivery.
What information should I include in my inquiry?
For the best response, include your company details, specific product interest, required specifications, estimated quantity, and any technical requirements or questions.
Do you offer technical support?
Absolutely. Our technical team provides comprehensive support including product selection, application guidance, troubleshooting, and custom formulation development.
What are your payment terms?
We offer flexible payment terms based on order volume and customer relationship. Common terms include T/T, L/C, and negotiated credit terms for established partners.